Refund policy

Please include:

• Your order number
• A description of the problem
• Clear photographs of the product
• Photographs of the packaging and shipping label

We will assess the issue and, where appropriate, arrange a replacement, repair or refund.

Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits or excludes your rights under the Australian Consumer Law.

Return approval

Do not return an item before contacting us and receiving return instructions. Unapproved returns may not be accepted.

Where a return is approved because the product is damaged, faulty or incorrect, we will provide instructions regarding return shipping.

Refund processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact us

For return or refund enquiries, contact: