Shipping policy

Shipping Policy

Order processing

Our canvas prints, framed artwork and wall art products may be printed or prepared after an order is placed.

Orders are normally processed within [INSERT NUMBER] business days. Processing times do not include weekends, public holidays or delivery time.

Customers will receive a shipping confirmation email with tracking information when the order has been dispatched, where tracking is available.

Delivery areas

We currently deliver to addresses within Australia.

We do not deliver to locations outside Australia unless this is clearly offered during checkout.

Estimated delivery time

Estimated delivery after dispatch is:

  • Metropolitan areas: approximately [INSERT NUMBER] business days
  • Regional and remote areas: approximately [INSERT NUMBER] business days

These delivery times are estimates and are not guaranteed.

Shipping charges

Shipping charges are displayed during checkout before payment is completed.

Delivery delays

Delivery may be delayed because of severe weather, public holidays, carrier disruptions, remote delivery locations or other circumstances outside our reasonable control.

Please contact us if tracking has not updated for an extended period or your order has not arrived within a reasonable time.

Incorrect addresses

Customers are responsible for providing a complete and correct delivery address.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the order is sent again.

Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after production or dispatch has begun.

Damaged deliveries

If your order arrives damaged, keep the product and all packaging and contact us promptly at [EMAIL ADDRESS].

Please provide your order number and clear photographs of:

  • The damaged product
  • The external packaging
  • The internal packaging
  • The shipping label

Lost parcels

If tracking shows that a parcel has been delivered but you cannot locate it, check around the property and contact the carrier first. You should then contact us so that we can assist with an investigation.

Contact

For shipping enquiries:

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]

For your store, I suggest setting the processing time at 3–7 business days until you know exactly how quickly your supplier or printing process can fulfil orders.